Shipping policy
Shipping Policy
At Zeetro, we want shipping to be simple and easy to understand. This policy explains where we ship, how long orders take to process and arrive, and what to expect after you place an order.
Shipping Coverage
We currently ship within the United States only.
At this time, we do not offer international shipping.
Shipping Charges
We offer free standard shipping on all orders delivered within the United States.
There is no minimum purchase requirement for free standard shipping.
Order Processing
Our standard order processing schedule is:
- Order cut-off: 5:00 PM Eastern Time
- Processing time: 1–3 business days, Monday through Friday
Orders placed after 5:00 PM Eastern Time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Processing time refers to the time needed to prepare your order before it is handed over to the shipping carrier.
Shipping and Delivery
After your order has been processed, it will be handed over to a shipping carrier for delivery.
Our standard delivery schedule is:
- Processing time: 1–3 business days
- Shipping time: 5–7 business days
- Estimated total delivery time: 6–10 business days
Business days are Monday through Friday, excluding applicable public holidays.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
You can use the tracking information provided to follow the progress of your shipment.
Taxes and Import Charges
Orders are shipped to customers within the United States.
Applicable sales taxes, where required, will be calculated and displayed during checkout.
Customers are not charged international customs duties or import fees by Zeetro for standard U.S. deliveries.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the available tracking information and, when necessary, work with the shipping carrier to help investigate the shipment.
Need Help?
If you have a question about shipping, delivery, tracking, or an existing order, please contact us.
Email: support@zeetro.shop
Phone: +1 (581) 900-0328
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
We aim to respond to customer inquiries within one business day.
Business Information
Store Name: Zeetro
Operated by: 15966230 CANADA LTD.
Registered Business Address:
15966230 CANADA LTD.
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada
Email: support@zeetro.shop
Phone: +1 (581) 900-0328