FAQ
Welcome to the Zeetro FAQ page. We've answered some of the questions our customers ask most often to help make your shopping experience simple and convenient. If you need additional assistance, please contact our customer support team.
1. What products does Zeetro sell?
Zeetro specializes in stylish and practical women's handbags designed to combine fashion, quality, and everyday functionality.
2. How long does shipping take?
Our estimated delivery schedule is:
- Order Cut-Off Time: 5:00 PM (PT)
- Processing Time: 1–2 Business Days (Monday–Friday)
- Shipping Time: 4–6 Business Days (Monday–Friday)
Estimated Total Delivery: 5–8 Business Days.
3. Do you charge for shipping?
No. We provide Free Shipping on every order delivered within the United States.
There are no hidden shipping charges at checkout.
4. Where is Zeetro based, and where do you deliver?
Our business is located at:
6500 Russell Rd
Carlsbad Springs, ON K4B 1P5
Canada
At this time, we ship only to customers located within the United States.
5. Can I cancel or change my order?
Yes. If you need to cancel your order, please contact us within 24 hours after placing it.
To request a cancellation or modification, email us at support@zeetro.shop as soon as possible. Once an order has entered processing or shipping, changes may no longer be available.
6. What is your return policy?
Eligible products may be returned within 30 days after delivery.
Returned items must:
- Be unused and unworn.
- Be in their original packaging.
- Include all original tags and accessories.
If the return is due to personal preference, customers are responsible for return shipping costs.
7. Do you charge a restocking fee?
No.
Zeetro does not charge any restocking fee on approved returns.
Restocking Fee: $0
8. How long does it take to receive a refund?
After we receive and inspect your returned item, approved refunds are generally processed within 7 business days.
Depending on your financial institution, it may take additional time for the refund to appear.
9. Will I receive a tracking number?
Yes.
Once your order has been shipped, we will send a confirmation email containing your tracking number so you can monitor your shipment until delivery.
10. Which payment methods do you accept?
Currently, Zeetro accepts:
- Cash on Delivery (COD)
If we introduce additional payment options in the future, they will appear during checkout.
11. How can I contact customer support?
Our support team is available to help with any questions about your order or our products.
Email: support@zeetro.shop
Phone: +1 (581) 900-0328
We aim to respond to customer inquiries within one business day.
12. Is my information secure?
Yes.
Our website uses SSL encryption and is hosted on Shopify, helping protect customer information during browsing and checkout.
Store Information
Store Name: Zeetro
Customer Service Hours: Monday – Friday (9:00 AM – 5:00 PM)
Live Chat: Available 24/7
Email: support@zeetro.shop
Phone: +1 (581) 900-0328
Business Address:
6500 Russell Rd
Carlsbad Springs, ON K4B 1P5
Canada