Privacy policy

Privacy Policy

At Zeetro, we respect your privacy and want you to understand how your personal information is handled. This Privacy Policy explains what information we may collect when you visit zeetro.shop, place an order, or contact us, and how we use and share that information.

1. Information We Collect

When you visit our website, certain information may be collected automatically, such as:

  • Your browser type
  • IP address
  • Time zone
  • Device information
  • Information collected through cookies and similar technologies
  • Information about how you interact with our website

When you place an order, attempt to make a purchase, or contact us, we may collect information such as:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Information you provide when contacting customer support

Payments are processed through Shopify Payments and the payment options available at checkout. Zeetro does not store your complete credit or debit card details on our own systems.

2. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly and to understand how visitors use our store.

Depending on your location and privacy choices, cookies and similar technologies may be used to:

  • Keep the website and checkout functioning properly
  • Remember your preferences
  • Measure website traffic and performance
  • Understand how customers interact with our store
  • Support advertising and marketing activities

Some of our service providers may also use cookies or similar technologies when their services are active on our website.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Disabling certain cookies may affect how some parts of the website function.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and provide order updates
  • Respond to questions and customer support requests
  • Process returns and refunds
  • Help prevent fraud and protect our store
  • Maintain and improve our website and services
  • Meet our legal, tax, accounting, and regulatory obligations
  • Send marketing communications when permitted and when you have provided consent where required

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those messages.

4. How We Share Information

We may share personal information with service providers when necessary to operate our store and provide our services.

These may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Analytics providers
  • Advertising and marketing service providers
  • Other technology providers that help us operate our website

We may also disclose information when required by law, to respond to a lawful request, or when reasonably necessary to protect our rights, our customers, or our business.

We do not sell customer contact information for monetary payment.

5. Payment Information

Payments made through Zeetro are handled by the payment providers available at checkout, including Shopify Payments where applicable.

Payment information is transmitted through secure systems operated by our payment providers. Zeetro does not store your complete payment card details on our own systems.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect the personal information we handle.

Our store is hosted on Shopify and uses secure connections to help protect information transmitted through the website. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We keep personal information for as long as reasonably necessary to provide our services and meet legitimate business, legal, tax, accounting, and regulatory requirements.

How long information is retained may depend on the type of information and why it was collected.

8. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of your information
  • Opt out of certain uses or sharing of personal information where required by applicable law

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, please contact us at support@zeetro.shop. We may need to verify your identity before completing certain requests.

9. Marketing Communications

If you choose to receive marketing emails from Zeetro, we may use your email address to send you information about products, promotions, or store updates.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

You will still receive transactional communications related to your orders when necessary.

10. Children’s Privacy

Zeetro is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

11. International Data Processing

Zeetro is operated by 15966230 CANADA LTD. and serves customers in the United States.

Because we use service providers such as Shopify and other technology, payment, and shipping providers, personal information may be processed or stored in countries other than the country where you live.

Where required, personal information is handled in accordance with applicable data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we update this policy, the latest version will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your information, or a privacy-related request, please contact us:

Email: support@zeetro.shop
Phone: +1 (581) 900-0328
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Business Information

Store Name: Zeetro
Operated by: 15966230 CANADA LTD.

Registered Business Address:
15966230 CANADA LTD.
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada

Email: support@zeetro.shop
Phone: +1 (581) 900-0328