Refund policy
Return & Refund Policy
At Zeetro, we want you to feel comfortable with your purchase. If something isn’t right, we’re here to help. This policy explains how returns and refunds work and what you need to do if you’d like to return an item.
1. Return Period
You may request a return within 30 days of receiving your order.
We are unable to accept return requests submitted after the 30-day return period.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all original tags, accessories, and other items that came with the product
- Include proof of purchase or your order confirmation
Items that have been used, worn, washed, or damaged after delivery are not eligible for return.
3. Return Shipping
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will review the issue and provide return instructions. When applicable, we will provide a prepaid return shipping label.
Returns for Personal Preference
If you would like to return an item because you changed your mind or ordered the wrong product, size, or color, you are responsible for arranging and paying for return shipping.
4. Restocking Fee
Zeetro does not charge a restocking fee.
Restocking Fee: $0
5. How to Request a Return
Step 1 – Contact Us
Email us at support@zeetro.shop and include:
- Your order number
- The reason for your return
- Photos of the product if the item arrived damaged or defective
Step 2 – Receive Return Instructions
Our customer support team will review your request and normally respond within one business day with return instructions.
Please do not send an item back before receiving return instructions from us.
Step 3 – Send Your Return
Once you receive the return instructions, securely package the item in its original packaging and send it to the approved return address provided by our customer support team.
We recommend keeping your return shipping receipt and tracking information until your return has been completed.
6. Refund Process
Once your return is received, we will inspect the item and let you know the outcome.
If the return meets the requirements of this policy and the refund is approved, the refund will be issued to your original payment method within 7 business days.
Your bank or payment provider may need additional time to process the refund and make the funds available in your account.
7. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, you may return your original purchase according to this policy and place a new order for the item you want.
8. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Final sale or clearance items clearly marked as non-returnable
- Items that have been used, worn, washed, or damaged after delivery
This does not apply if an item was received damaged, defective, or incorrect.
Customer Responsibilities
Customers are responsible for:
- Requesting a return within 30 days of receiving the order
- Returning eligible items in unused and original condition
- Including the original packaging, tags, accessories, and included items
- Providing proof of purchase or an order confirmation
- Paying return shipping costs for returns based on personal preference
Returns that do not meet the requirements of this policy may not be eligible for a refund.
Need Assistance?
If you have any questions about a return or refund, please contact our customer support team.
Email: support@zeetro.shop
Phone: +1 (581) 900-0328
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Business Information
Store Name: Zeetro
Operated by: 15966230 CANADA LTD.
Registered Business Address:
15966230 CANADA LTD.
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada
Email: support@zeetro.shop
Phone: +1 (581) 900-0328