Refund policy
Refund & Return Policy
At Zeetro, customer satisfaction is one of our highest priorities. We carefully select quality handbags and fashion products, but if your purchase does not meet your expectations, we're here to help with a straightforward return process.
1. Return Period
You may request a return within 30 days from the date your order is delivered.
Unfortunately, return requests submitted after 30 days cannot be accepted.
2. Return Requirements
To be eligible for a refund, returned products must:
- Be unused and in their original condition.
- Include the original packaging.
- Contain all tags, accessories, and included items.
- Be accompanied by proof of purchase or your order confirmation.
Products that do not meet these conditions may not qualify for a refund.
For hygiene and quality reasons, items that have been used, worn, or washed cannot be returned.
3. Return Shipping
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately. We will provide a prepaid return shipping label once your request has been reviewed.
Returns for Personal Preference
If you decide to return an item because you changed your mind, selected the wrong product, size, or color, you will be responsible for arranging the return shipment and covering the return shipping costs.
Original shipping charges are non-refundable.
4. Restocking Fee
Zeetro does not charge a restocking fee.
Restocking Fee: $0
5. How to Request a Return
Step 1 — Contact Our Support Team
Email us at support@zeetro.shop with:
- Your Order Number
- Reason for the return
- Photos of the product (required for damaged or defective items)
Step 2 — Return Authorization
Our customer support team will review your request and respond within 24 business hours with the next steps.
Step 3 — Send the Item
After receiving return approval, securely package the product in its original packaging and send it to the following return address:
Zeetro
6500 Russell Rd
Carlsbad Springs, ON K4B 1P5
Canada
6. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time before the funds appear in your account.
7. Exchanges
If you would like a different item, we recommend returning the original product and placing a new order after your return has been approved.
8. Items That Cannot Be Returned
The following products are not eligible for return:
- Personalized or custom-made items.
- Final sale or clearance items marked as non-returnable at the time of purchase.
- Used, worn, or washed products.
Customer Responsibilities
To help us process your return efficiently, customers are responsible for:
- Requesting the return within 30 days of delivery.
- Returning the item in unused condition.
- Including all original packaging, tags, and accessories.
- Providing proof of purchase.
- Paying return shipping costs when returning an item for personal preference or ordering the wrong product.
Returns that do not satisfy these requirements may be declined.
Need Assistance?
If you have any questions about returns or refunds, our support team is happy to assist you.
Store Name: Zeetro
Customer Support Hours: Monday – Friday (9:00 AM – 5:00 PM)
Live Chat: Available 24/7
Email: support@zeetro.shop
Phone: +1 (581) 900-0328
Return Address:
6500 Russell Rd
Carlsbad Springs, ON K4B 1P5
Canada